Return & Refund Policy

Last Updated: September 29, 2026
1. Return Window

Customers may request a return within 30 calendar days of the date the order was delivered.

To request a return, please contact KinetronStore before sending any product back.

Do not return any product before receiving return instructions from KinetronStore.

2. Return Eligibility

For change-of-mind returns, products must generally:

• Be unused and in their original condition;

• Include the original packaging and accessories;

• Include manuals, cables, and other components supplied with the product, when applicable;

• Be returned according to the instructions provided by KinetronStore.

Products that are damaged through misuse, missing essential components, or otherwise not returned in substantially the same condition may not qualify for a full refund, except where otherwise required by applicable law.

3. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns where permitted by applicable law, including:

• In-ear headphones or similar hygiene-sensitive products that have been opened;

• Personalized or custom-made products;

• Products clearly identified as final sale before purchase;

• Products that cannot be returned for health or hygiene reasons once their protective seal has been opened.

This section does not limit remedies that may apply to products that arrive defective, damaged, incorrect, or otherwise qualify for a remedy under applicable law.

4. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us as soon as possible and no later than 30 days after delivery.

Please provide:

• Your order number;

• A description of the issue;

• Clear photos or videos showing the problem when applicable;

• Photos of the packaging and shipping label when requested.

After reviewing the issue, KinetronStore may provide an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

5. Return Shipping Costs

For approved returns involving a damaged, defective, or incorrect product, KinetronStore will provide instructions regarding return shipping when a physical return is required.

For approved change-of-mind returns, return shipping costs are generally the responsibility of the customer unless otherwise stated or required by applicable law.

Original shipping charges, if any, may be non-refundable for change-of-mind returns unless otherwise required by applicable law.

6. Refunds

Once an eligible return or refund request has been reviewed and approved, refunds will be issued to the original payment method used for the purchase.

After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Where appropriate, customers may be offered the option of a replacement or store credit instead of a refund.

7. Exchanges

Exchanges are subject to product availability.

If the same product or variant is unavailable, we may offer an alternative product, store credit, or refund, as appropriate and with the customer's agreement where applicable.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered processing or has shipped, cancellation may no longer be possible.

9. How to Request a Return or Refund

Contact:

Email: kinetronstore@gmail.com
WhatsApp: +55 (11) 91421-1697

Please include your order number, full name, reason for the request, and any relevant photos or videos.

We will review your request and provide the appropriate instructions.

10. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to consumers under applicable law.

11. Customer Service

Email: kinetronstore@gmail.com
WhatsApp: +55 (11) 91421-1697